Password Management

You are responsible for maintaining the password for your Polytechnic accounts. Your Microsoft 365 password is used across most systems, including:

Outlook (Email)
Canvas
Wi-Fi (Eduroam)
Computer logins (labs and staff devices)
Self-Service
myPolytech (for students) / The Owl (for staff

Reminder: When you change your password, remember to update your wireless and email passwords on all devices that are using this information.

Initial Password Creation

You must create your initial password by following these steps:

  • Click on: https://passwordreset.microsoftonline.com/?&whr=lethpolytech.ca
  • Enter your lethpolytech.ca email address.
    • Typically, firstname.lastname@lethpolytech.ca
  • A confirmation code will then be sent to the third-party email address on file you used to apply to the Polytechnic. Check that email to retrieve this code.
  • Enter this code into the verification field and click next.
  • Create a new password, and click finish.
    • Reminder: This password must meet the complexity criteria outlined in the next section below.

Once this password has been successfully set, you may test it by logging into the OWL (Employees) or myPolytech (Students).

Note: To update your 3rd party email for recovery purposes, please visit My Profile.

Should you encounter any issues, please contact the ITS Help Desk:

Password Requirements

Your Lethbridge Polytechnic password must:

  • Be at least 12 characters in length
  • Include at least one (1) character from at least three (3) different character types below:
    • Uppercase letter
    • Lowercase letter
    • Number
    • Special character: ~!@#$%^&*_-+=`|\()[]:;"'<>,?/.
  • Do not include your first or last name
Password Reset (SelfService)

You are strongly encouraged to set up SelfService Password Reset by clicking this link. 

Here, you will be asked to provide alternative contact methods for Microsoft to verify your identity in the future, in case you ever forget your password or have trouble signing in.

If you need further assistance, please contact the ITS Help Desk.

Forgot/Change My Password

If you have forgotten your password, you may use this link to reset your password.

If you remember your password, but wish to change it, you may use this link to update your password.