ITS Support

Welcome to Information Technology Services (ITS)—your trusted partner for reliable, campus-wide tech support. Whether you're learning, teaching, or working behind the scenes, our team is here to ensure you have access to the tools, systems, and guidance you need to succeed.

From front-line assistance to managing the core systems that power our institution, we're committed to delivering responsive, knowledgeable support. Explore our site to learn more, or visit us at the ITS Help Desk - we're here to help!

Remote and Walk-In Support
  • Hours: Monday – Friday | 7:30 a.m. – 4:30 p.m. 
    (Summer hours begin at 8:00 a.m.)
  • Location: CE1340F in the Library
  • Phone: 403-320-3333 (or ext. 3333)
  • Email: help.desk@lethpolytech.ca
  • Contact us using Teams Chat

ITS Help Desk

Our Help Desk Analysts and First Response Technicians are your first point of contact for technology support:

  • Computer Hardware/Software Support
  • User Account & Email Assistance
  • Wifi and Network Access
  • Canvas and Educational Technology Support
  • Printing (PaperCut)
  • Multifactor Authentication (MFA) Support
  • General Troubleshooting
  • Software Acquisition Request Form

Enterprise Systems

The Enterprise Systems Team is responsible for the planning, integration, and continuous improvement of the core platforms and systems that power our Polytechnic, including:

  • Ellucian Colleague (Self Service, HR, Finance, Payroll, Student, MyPolytech)
  • Salesforce CRM
  • Business Objects
  • APAS
  • Canvas
  • Enterprise SQL Database Services
  • Systems Architecture, Infrastructure and Integration
  • Cloud Services
  • Synoptix

Cybersecurity

Our Cybersecurity Team protects the systems, data, and services that support our Polytechnic. We work proactively to defend against threats, ensure secure access, and promote safe technology practices across campus.

  • Cyber Threat Monitoring & Incident Response
  • Phishing Detection & Removal
  • Access & Identity Management
  • Cybersecurity Awareness
  • Software & Vendor Risk Assessments
  • Security Policy, Privacy, & Compliance Support

Notice a cybersecurity concern? Please report it to the ITS Help Desk.

System Maintenance

ITS maintenance windows occur at the following scheduled times:

  • Tuesdays, 5:00 – 7:30 am (Network Services)
  • Wednesdays, 12:01 – 7:30 am (Enterprise Systems)

Additional service interruptions may occur due to scheduled or unexpected application patches, system maintenance, or outages.


Our ITS Team is dedicated to providing responsive, respectful, and knowledgeable support. Whether you're teaching, learning, or supporting campus operations, we're here to ensure you have the tools and guidance you need to succeed. Visit us at the ITS Help Desk - we're here to help!